1 Introduction
Protecting your privacy at 7h77 is one of our core responsibilities. This Privacy Policy explains in detail what information is collected when you use our platform, how that information is processed, and the steps we take to keep your data secure.
This Privacy Policy applies to the 7h77 website, mobile app, and all our services. By using the platform, you are considered to have accepted the terms of this policy.
If you have any trouble reading this policy or have any questions, our support team is always ready to help. We take all privacy-related complaints seriously.
2 What Information We Collect
The following types of information are collected to operate the 7h77 platform:
Personal Identification Information:
- Full name, date of birth, and nationality.
- Email address and mobile number.
- Current and permanent address.
- National ID or passport number (for KYC verification).
Financial Information:
- Payment method details (Mobile Banking, Nagad, Rocket number).
- Transaction history — deposit and withdrawal records.
- Bank account details (where applicable).
Technical Information:
- IP address and browser type.
- Device information — operating system, model number.
- Login time, session details, and usage patterns.
- Information obtained from cookies and similar tracking technologies.
Gaming Activity Information:
- Gaming history, bet amounts, and win/loss records.
- Bonus and promotion usage details.
- Data relating to gaming habits and preferences.
We never store your password in plain text. Passwords are always kept as encrypted hashes, and no member of our staff can view your password.
3 How We Collect Information
7h77 collects your information in several ways:
- Directly Provided Information: Information you provide during registration, KYC verification, support contact, or participation in promotions.
- Automatically collected information: Data collected through cookies, log files, and similar technologies while using the website or app.
- Information Received from Third Parties: Information received from payment processors, identity verification providers, and fraud prevention services.
- Government Databases: Information obtained from authority-approved sources where required to meet legal obligations.
We only collect information that is necessary. Collecting unnecessary or excessive personal data goes against our policy.
4 How Your Information Is Used
7h77 uses the information it collects for the following purposes:
| Purpose of Use |
Legal Basis |
| Account Registration & Management |
Contractual Performance |
| Identity Verification (KYC) |
Legal Obligation |
| Payment Processing |
Contractual Performance |
| Fraud & Money Laundering Prevention |
Legal Obligation |
| Providing Customer Support |
Legitimate Interest |
| Sending Promotions & Bonus Offers |
Consent |
| Platform Development & Analytics |
Legitimate Interest |
| Ensuring Responsible Gaming |
Legal Obligation |
Your data is never sold to advertisers or shared with third parties without your consent.
5 Data Sharing Policy
7h77 may share your information with third parties in certain circumstances. This is always done in a limited and controlled manner:
- Payment Processors: Necessary information is shared with payment service providers such as Mobile Banking, Nagad, and Rocket to process transactions.
- Identity Verification Providers: To complete the KYC process, your information is verified with an approved verification authority.
- Game Providers: Necessary data may be shared with licensed game providers to ensure game services are delivered.
- Legal Authorities: We are required to provide information upon a valid court order or legitimate request from a regulatory body.
- Anti-Fraud Organizations: Limited information may be exchanged with recognized organizations to prevent fraud and money laundering.
We never sell, rent, or share your data with third parties for advertising purposes. This is a fundamental part of 7h77's core principles.
6 Security Measures
To protect your data, 7h77 follows the highest industry-standard security practices:
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Data stored on our servers is protected with AES-256 encryption.
- Two-Factor Authentication (2FA) is available.
- Regular security audits and vulnerability assessments are conducted.
- Automated alerts for detecting suspicious logins or activity.
- Employee access to data is strictly controlled — only authorized personnel can view specific information on a need-to-know basis.
- Our data centers comply with ISO 27001 international security standards.
In the event of a data breach, we will notify the relevant authorities and affected members within 72 hours.
7 Cookie Policy
7h77 uses cookies and similar tracking technologies on its website and app. The types of cookies and their purposes are outlined below:
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality Cookies: Used to remember your language preference, theme, and other settings.
- Analytics Cookies: To understand how different parts of the site are being used — this does not include any personally identifiable information.
- Security Cookies: Helps detect and prevent fraud.
You can delete or block specific types of cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.
8 Your Rights
You have the following rights regarding your personal information:
- Right to Know: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under specific conditions ("Right to be Forgotten").
- Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
- Data Portability: The right to receive your data in a structured, portable format.
- Right to Object: You may object to the processing of your data for specific purposes.
- Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of these rights, contact our support team. We will respond within 30 days. Please note that in some cases, legal obligations may prevent us from deleting certain information.
9 Data Retention Period
How long 7h77 retains your data depends on the type of information and applicable legal requirements:
- Account Information: For the duration your account is active, and a minimum of 5 years after closure.
- Transaction Information: Up to 7 years as required by financial legislation.
- KYC Documents: Up to 5 years after account closure.
- Communication Records: Support tickets and chat history are retained for up to 2 years.
- Cookies & Log Files: 30 days to 1 year, depending on data type.
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.